Privacy policy

Effective date: July 28th, 2018

Drinker’s Helper, LLC (“our,” “we” or “us”) is committed to protecting your privacy. We are constantly putting great deal of thought, efforts, tools and procedures in order to protect and safeguard your privacy. This Privacy Policy describes how we collect, store, use and distribute information through our software, website, documentation, and related services (together, the “Services”).

When you use the Services you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Services immediately. By accessing and using our Services you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.

  1. Consent By using the Services, you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent.

  2. Collection of information To let us operate the Services effectively and to let you use the Services, we have to collect and use some information from you (the "Information"). The different types of Information we collect and how we intend to use them are detailed below.

    1. Personal Information: When expressing an interest in obtaining additional information about the Services or registering to use the Services, we may require you to provide certain personally identifiable information, such as your name, gender, and email address (these are referred to below as your “Personal Contact Information”). We use this information to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes, for service improvement, and to address issues like malicious use of the Services. We may also use Personal Contact Information for limited marketing purposes, namely, to contact you to further discuss your interest in the Services, and to send you information about us or our partners.

    2. Log Data: When you use the Services, our servers or servers of third party services automatically record information that your mobile device sends ("Log Data"). This Log Data may include, but not limited to, information such as your device, Internet Protocol address ("IP"), actions that you take and other statistics. We may use this information, either by itself or in conjunction with other information, to monitor, analyze and improve the use and functionality of the Services, the Services’ technical operation and the match of the Services functionality to your needs and preferences.

    3. Session data: While using the Services you will likely send the Drinker’s Helper app messages containing text. The Session Content may be used, either by itself or in conjunction with other information, for the following purposes:

      1. Supervise, administer and monitor the Services

      2. Quality assurance and training purposes

    4. Crash info: If you run into technical errors in the course of using the Services, we may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided.

    5. Cookies and web beacons: As you use our Services, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. Such Information may include standard information regarding your mobile device, browser type, browser language, Operating System, Internet Protocol (“IP”) address, and the actions you take on our web site (such as the web pages viewed and the links clicked) or while using the Services. We use this information to provide you with the Services. We may also use your Analytics Information in a de-identified, anonymous way in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests.

  3. Aggregate Information and Non-Identifying Information We may share aggregated information that does not include any Personal Information with third parties for any purpose, including but not limited to industry analysis, research, business transactions and public relations.

  4. Links The Services may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.

  5. Children's Privacy We do not knowingly collect or solicit any information from anyone under the age of 21 or knowingly allow such persons to become our user. The Services are not directed and not intended to be used by anyone under the age of 21. If you're aware that we have collected Personal Information from anyone under age 21 please let us know by contacting us and we will delete that information.

  6. International Transfer Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we may transfer Personal Information to the United States and processes it there. If you are located in the United States and choose to provide information to us, we may also transfer some Personal Information outside of the US and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.

  7. Compliance with Laws and Law Enforcement We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information, including Personal Information, to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ourselves or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. We may disclose information, including Personal Information, to take precautions against liability. You should also be aware that Providers may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities.

  8. Transfer of Business We may sell or transfer some or all of our assets, including your Personal Information, in connection with a merger, acquisition, consolidation, joint venture, reorganization or sale of assets. Such transactions would be covered by a confidentiality agreement.

  9. Service Providers We may employ third party companies and individuals to facilitate our Services, to perform certain tasks which are related to the Services or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. When needed we may disclose information, including Personal Information, to such third parties but we will try to limit the Personal Information disclosed to the minimum necessary to perform their task.

  10. Data Retention We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, or account recovery. All retained Personal Information will remain subject to the terms of this Privacy Policy. Please note that if you request that your Personal Information be removed from our databases, it may not be possible to completely delete all of your Personal Information due to technological or legal constraints.

  11. Security We are concerned about safeguarding your information. The security of your Personal Information is very important to us. Therefore, we employ measures to protect this information from unauthorized access, use, and disclosure. However, the confidentiality of any communication transmitted through the Services or stored with us cannot be guaranteed. Please remember that no method of electronic transmission over the Internet or method of storage can be 100% secure. You acknowledge and agree that you share and transmit the information at your own risk, as further detailed in our terms of use. If you have reason to believe that there has been of security, including but limited to "hacking" to your account, you must notify us immediately.

  12. Changes to the Privacy Policy We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the top of this page. We encourage you to periodically review this page for the latest information on our privacy policy and practices.

  13. Contacting us If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us here.